Minimum qualifications
- Hỗ trợ khách hàng qua live chat/email với SLA rõ ràng.
- Experience in betting/gaming, fintech, adtech or adjacent high-growth industries.
- Strong analytical thinking and clear communication.
- Comfortable working with performance metrics and ambiguity.
Preferred qualifications
- Ability to design workflow, dashboard and QA process for Operations teams.
- Experience leading initiatives with product, marketing, ops or compliance stakeholders.
- Can translate ambiguous business goals into weekly deliverables.
About the job
Vai trò này nằm trong nhóm Operations, tác động trực tiếp đến growth, vận hành và chất lượng execution. Ứng viên tốt không chỉ làm task, mà biết thiết kế workflow có KPI, owner và feedback loop.
| Area | Expected outcome |
|---|---|
| Execution | Deliverables rõ theo tuần/sprint |
| Metrics | Theo dõi conversion, quality hoặc risk signal |
| Collaboration | Làm việc cùng product, marketing, ops, compliance |
Candidate scorecard
35%
Domain fit
35%
Execution quality
30%
Communication